Terms of Service

By using osav.ee services, you agree to the following terms of service.
Please read them carefully.

1. General Information and Contact Details

Service Provider: Creative Team OÜ

Registry Code: 12261622

Address: E. Vilde tee 108-43, 12915 Tallinn, Eesti

Email: info@osav.ee

Data Protection Contact: info@osav.ee

osav.ee is a web platform that connects service providers (Doers) with clients (Customers) who need various services. Our platform acts as an intermediary, allowing users to find suitable collaboration partners.

2. Basic Concepts

  • "Company", "osav.ee" - Creative Team OÜ, registry code 12261622, address E. Vilde tee 108-43, 12915 Tallinn, Estonia
  • "Platform", "Site" - osav.ee website
  • "User" - any person who uses our platform
  • "Doer", "Service Provider" - user who offers services through the platform
  • "Customer", "Client" - user who searches for and orders services
  • "Service" - any work or service that a Doer offers through the platform
  • "Order" - work or service request submitted by a Customer
  • "Personal Data" - any information about an identified or identifiable natural person
  • "Data Processing" - any operation performed on personal data in accordance with GDPR

3. Agreement with Terms of Service

By using the platform you agree to:

  • These terms of service
  • Our privacy policy
  • Use of cookies according to our cookie policy
  • Data processing according to GDPR and Estonian data protection law

If you do not agree to any part, please do not use our platform.

4. Data Protection and Privacy

GDPR Compliance

Our data processing complies with the European Union General Data Protection Regulation (GDPR) and Estonian data protection law.

Your rights regarding personal data:

  • Right of access - you can request a copy of your personal data
  • Right to rectification - you can correct inaccurate data
  • Right to erasure - you can request deletion of your data
  • Right to restriction of processing - you can limit data processing
  • Right to data portability - you can request your data in machine-readable format
  • Right to object - you can object to data processing

Legal basis for data processing:

  • Performance of contract (GDPR art 6(1)(b))
  • Legitimate interests (GDPR art 6(1)(f))
  • Consent (GDPR art 6(1)(a)) - for marketing
  • Legal obligation (GDPR art 6(1)(c))

Detailed information about data processing is available in our privacy policy.

5. User Obligations and Responsibilities

Users are obligated to:

  • Provide correct and complete information when registering
  • Maintain confidentiality of their user credentials
  • Follow the laws of the Republic of Estonia
  • Not harm the interests of other users
  • Use the platform only for permitted purposes
  • Report any security issues or violations

Prohibited activities:

  • Using the platform for illegal purposes
  • Providing false information
  • Attempting to collect other users' data
  • Sending spam
  • Disrupting the technical operation of the platform
  • Copyright infringement

6. Service Provision and Mediation

Important: osav.ee is a mediation platform. We do not provide services directly, but enable users to find each other.

Our role:

  • We provide a platform for service providers and clients to meet
  • We enable communication between users
  • We provide customer service
  • We monitor platform safety and quality

Contractual relations:

Service contracts are concluded directly between the Doer and Customer. osav.ee is not party to this contract, but may assist in dispute resolution.

7. Payments and Fees

Platform usage:

  • Registration and use of basic functions is free
  • We may establish service fees in the future

Payment processing:

Payments are made directly between the Doer and Customer. osav.ee does not mediate payments or store payment data.

8. Liability

osav.ee is not liable for:

  • Quality, results or deadlines of services offered by Doers
  • Contracts, disputes or payments between users
  • Accuracy of information transmitted by users through the platform
  • Platform interruptions, errors or data loss
  • Third-party services or content
  • Damages caused by users or third parties
  • Business losses, lost revenue or indirect damages
  • Force majeure circumstances

osav.ee is a mediation platform and does not participate directly in service provision. Liability arises only from violations of legally mandatory requirements.

9. Intellectual Property

User content:

Copyright to user-uploaded content remains with users, but by using the platform, users grant us the right to display, share and process content for platform operation.

10. Violations and Sanctions

In case of violations we may:

  • Issue a warning
  • Restrict account functions
  • Suspend account temporarily
  • Delete account permanently
  • Contact law enforcement authorities

11. Disputes

Disputes between users:

osav.ee does not participate in resolving disputes between users. We may offer advice or direct to appropriate solutions, but responsibility lies with the disputing parties.

Disputes regarding platform use:

Disputes between users and osav.ee are first attempted to be resolved through negotiations. If no agreement is reached, disputes are resolved according to Estonian law in Estonian courts.

12. Changes to Terms

We may change the terms of service in the following cases:

  • Due to changes in legislation
  • When adding new functions
  • When changing business model
  • For security improvements

These terms of service have been prepared in accordance with Estonian laws and GDPR.